FEES 

Fees including planning fees and reservation fees are charged in accordance with KAC fee schedule and are non-refundable. These fees are independent of any such fees which may be charged by a supplier.  By instructing KAC to make any bookings on your behalf, you agree to pay those fees.

PRICES

All prices are subject to availability and can be withdrawn or varied without notice. Changes in price can occur due to currency fluctuations, fuel surcharges, taxes and other provider increases that are outside of our control. Until full payment of your booking is received by us, any increases will be passed on to you. Every effort is made to ensure pricing is correct at the time it is provided to you and updated at the time of payment if required. 

PAYMENT OPTIONS

We accept direct deposits and credit cards. In some circumstances your credit card may be charged directly by a supplier such as an airline or hotel. In such circumstances you, by advising your credit card details, authorise us to pass your details onto the relevant supplier. Direct deposits can take some time to clear into our account so please ensure that you send any funds at least 3 days before any payment due date(s) to avoid cancellations and associated fees. Payment by Credit Card will incur a 1.825% merchant fee. (Visa/Mastercard and Amex accepted).

CANCELLATIONS AND AMENDMENTS

Travel arrangements may be non-refundable and non-changeable. If you cancel a confirmed booking reservation, you are likely to incur fees. It is your responsibility to check the amendment and cancellation fees prior to entering into a transaction with them. KAC accepts no liability for any cancellation fees charged by any supplier. KAC will use it’s best endeavours to ensure you are provided with current information as to supplier fees, however if you are unsure where to find them, or require further information, please ask for assistance. 

SCHEDULE CHANGES

Every effort is made to bring schedule changes to your attention in a timely manner however we advise you to check your flight times 24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. You agree that KAC is not responsible for, nor accepts any liability arising out of, any schedule changes implemented by an airline which may impact you, your onward travel or arrangements consequent to your flights

REFUNDS

If you cancel your travel arrangements and a refund is due, the refund will be made available to you once all monies have been received by KAC and SmartFlyer from the supplier involved. In so far as we are able, we will advise you of the expected time frame for your refund, which can be up to 12 weeks. In some circumstances you may not be able to claim a refund. All refunds will be processed back to the original form of payment

TRAVEL ADVICE AND WARNINGS

We recommend that all travellers contact Department of Foreign Affairs or visit the Smartraveller website (www.smartraveller.gov.au) for general travel advice on the countries to which you are travelling.  It is recommended that all Australian travellers register their personal details (i.e. passport numbers, contact details) in Australia and the countries you will be visiting. Register via the Smartraveller website to utilise this service.

FORCE MAJEURE

KAC and SmartFlyer Australia accepts no liability for any loss or damage incurred by you as a consequence of KAC, SmartFlyer, or any Supplier being unable to perform it’s obligations to you due to unusual and/or unforseeable circumstances (a ‘force majeure event”).

NO WARRANTY

In the performance of it’s services, KAC gives no warranty and makes no representation as to the suitability or adequacy of any suppplier services or products. You agree that if the Supplier services or products are not supplied in accordance with your expectations that your remedy lies with the Supplier and not with KAC or SmartFlyer.

TRAVEL DOCUMENTS 

Please check and review all information contained in your documents, including but not limited to; your name, names of those in your travelling party and/or dependents travelling with you, your travel date and times of any other particulars related to your travel arrangements. If you are the lead passenger, please ensure all members of your travelling party are given access to the documentation and that they also check all particulars relating to their travel arrangements in a timely manner. 

TRAVEL INSURANCE

Travel insurance is now required for travel to most countries. KAC strongly recommends that you take out a full coverage travel insurance policy at the time you make your booking and at the time monies are exchanged. It is your responsibility to ensure you have adequate cover for yourself and any dependents accompanying you and to adjust to the level of cover as you deem necessary.  It is also your responsibility to read and fully understand the Product Disclosure Statement of your insurer prior to entering into any contract of insurance with them. Should you opt to decline travel insurance you may be required to sign a disclaimer. 

HEALTH AND VACCINATION REQUIREMENTS 

Some countries require vaccinations against specific diseases, infections and illnesses prior to granting entry to their country. General health advice for the destinations you are visiting can be obtained from the Foreign Affairs and Trade Website: smarttraveller.gov.au. We recommend that consult with your professional medical advisor, travel clinic or doctor at the beginning of planning your travel arrangements to ensure you have sufficient time to obtain vaccinations in an effective way. 

EMERGENCY DISCLOSURE APPROVAL 

Should a natural disaster take place or any other form of emergency arise in a country where you may be visiting at that time, you approve KAC to disclose your contact information, next of kin and itinerary details to the Australian Department of Foreign Affairs and Trade. 

GOVERNING LAWS

This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.